[She's well aware that there's time between video responses. It was enough time for Rip to get ready to head into work, dressed in one of her usual suits with her hair pulled back to the nape of her neck with a gold clip she bought somewhere.]

Vell, yes. Vhen ve're too rough vith a client or zhey think ve didn't do a good enough job protecting zhem on zheir vay home from zhe bar..

[Pause...]

Exactly, vat kind of business do you zhink zhis is??