But how can you know. [Cole lowered his arms so he could look more directly at the phone.]

Most of the time, I can know, I can feel their pain. They hide it, they smile and work and they don't talk when they should, when they want to. I can't feel as much anymore but I still feel! I know there are those that hurt here. They carry old hurts and new hurts.

[He shook his head again, distressed.] I don't understand. Everyone feels sorrow. He feels sorrow for what he must do to bring it all back. She feels sorrow for what he's done and what he will do.